

The Baltimore City Department of Public Works (DPW) administers an Expedited Reimbursement Program for sewage backups caused by capacity-related wet weather events. The Program offers up to $5,000 per dwelling unit, per event for reasonable, documented clean-up, disinfection and disposal services costs. Reimbursement is based on the eligibility requirements set forth in Appendix E of the Modified Consent Decree. Final determinations are issued within 60 days of receiving all necessary information and documentation. Although not required, it is helpful to report the backup to the City as soon as possible after discovery by calling 311 or using the 311 website.
Am I Eligible?
How do I Apply?
Applications for the Expedited Reimbursement Program can be submitted online. You may also file a completed application for Expedited Reimbursement of Building Backup with the DPW Bureau of Water and Wastewater by email, certified U.S. Mail, or an equivalent method of commercial delivery:
Baltimore City Department of Public Works
Bureau of Water and Wastewater
Abel Wolman Municipal Building
200 Holliday Street
Baltimore, MD 21202
410-396-3500 between 8:30 a.m. and 4:30 p.m.
Email: the Reimbursement Department
Required Documentation
You must also provide copies of the following documentation with your application:
After Your Documentation is Submitted
If your application is eligible, you will receive a Release for Signature. Once the signed Release is received, your check will be processed.
Acceptance or denial of your application is not a determination of fault or liability. Property damage and related claims are not eligible under the Program, but you may file a claim with the Baltimore City Law Department for those losses – you may file an application and a claim simultaneously, although you may not recover twice for disinfection, cleanup and disposal costs. Please note that the Law Department makes all determinations of liability for sewage backup claims filed against the City. You may also wish to discuss your options with an attorney who can advise you – the City does not give legal advice, and nothing herein is intended as such. For information regarding the general liability claims process, please visit the Law Department’s website.
For information on the SOS (Sewage Onsite Support) Cleanup Program, please visit the SOS Clean Up Page.
Please note: Eligibility is limited to either the SOS Cleanup Program or Expedited Reimbursement Program, not both.