We understand that customers may occasionally fall behind on bills and we are available to work with our customers to set up payment arrangements, which prevent unpaid balances from getting out of control.

Residential Payment Plans

The Baltimore City Department of Public Works, in collaboration with PromisePay, is providing flexible payment plans to Baltimore City residents to pay off past-due residential Water and Sewer Utilities balances over time. PromisePay offers  affordable payment plans for Baltimore City residential customers. The PromisePay payment plans:

• Are interest-free payment plans
• Will keep your water service active and avoid financial consequences
• Provide flexibility when you need it

PromisePay payment plans are now available for Baltimore City residential water customers. For more information, please contact PromisePay representatives at (410) 779-9808 or visit the Baltimore Promise Pay Page

Commercial Payment Plans

For commercial businesses interested in a payment plan, please contact one of our water customer services analysts at (410) 396-5398 to learn more and apply. Or, if you prefer to apply in-person, please see our walk-in office hours below:

Address: 200 Holliday St., 4th Floor Baltimore, MD 21202
Walk - In Office Hours: Monday - Friday (8:30 A.M. to 4:30 P.M)