Water Billing Programs to Assist Residents

Special Notice 

Baltimore Mayor Catherine E. Pugh has approved the waiver of late fees on water bills for furloughed federal employees and affected contractors who are customers of the Baltimore City water system.

Federal workers /Contractors Affected by the Furlough can:

  • Send a copy of their work ID and/or a copy of their furlough letter to DPW Customer Support and Services Division, 200 Holliday St., First Floor, Room 8, Baltimore, MD 21202.
  • Click here to download an affidavit, complete and sign and send back to the above address with furlough letter making a request of abatement of late fees and /or payment plan. You must include your phone and email to be contacted by staff.
  • Visit the  DPW Walk-in Center, Abel Wolman Building, 200 N. Holliday Street, Room 8.  Bring furlough letter and ID as proof of Federal Employment and complete the affidavit and discuss options of abatement of late fees and /or payment plan with staff.

The Baltimore City Department of Public Works offers several programs to assist qualifying Baltimore City customers who need bill adjustments, payment plans, or financial assistance; as well as provide credits and fee exemptions for financial hardship. For information on programs available that help customers and make their water bill more affordable, please click on any of the programs or other sources of assistance below. 

Water Bill Payment Assistance Programs

Additional Resources