Water Bill Payment Plan Program

We understand that residents may occasionally fall behind on bills and we are available to work with our customers to set-up payment arrangements, which prevent unpaid balances from getting out of control. Homeowners and tenants can apply for a payment plan that, while in good standing, allows up to one year to pay a past due amount on their water/sewer bill without penalties or turn-off if they meet the following criteria:

  •  The applicant must be a City of Baltimore resident who receives a water/sewer bill directly from the City.
  • The applicant must certify that he/she is the property owner-of-record with the Maryland Department of Assessments and Taxation, or one whose name is on the water bill.

As of October 11, 2016, the City is pleased to announce several additional options to assist our residents with paying unpaid balances: 

  • Zero percent (0%) down payment with the entire balance due to be paid in six equal monthly installments ;

  • Fifty percent (50%) of the balance owed with the remaining balance paid in 12 monthly installment; and
  • To our highly vulnerable residents, those individuals already actively enrolled in a hardship exemption or senior citizen discount program, zero percent (0%) down payments with the remaining balance paid in 12 monthly installments

**The applicant must not have breached a payment plan with the Department of Public Works or City Law Department in the last 12 months and all residents must stay current on any bills incurred following the beginning of the payment agreement.

What are the terms of the agreement?

The current amount due minus the down payment is stretched over a 6 or 12-month payment period without penalties being accrued or the account being subject to turn-off.  In order to stay on the agreement, the customer must keep the payment plan amount current PLUS pay each new water bill that is received.  Failure to meet the installment payment amount or new bill balances will cancel the payment arrangement.  A customer may not be on more than one payment agreement at the same time.

How can I apply?

Once your payment arrangement is agreed upon, it will appear on your monthly bill.  You will receive a payment arrangement confirmation letter sent to you after enrollment with a summary of the agreement.

If you have selected a payment arrangement requiring a down payment, you may provide us proof of payment by sending an email or come in-person at the below address.   Eligible residents may also apply calling one of our water customer services analysts at (410) 396-5398

Address:  200 Holliday St., First Floor, Room 8, Baltimore, MD 21202
Walk In Office Hours: Monday - Friday (8:30 A.M. to 4:30 P.M)