Water and Waste Water Billing Information
COVID-19 Emergency Discount
DPW encourages City residents who need help paying their water bills to apply for financial assistance through our BH2O or Emergency COVID-19 billing assistance programs. If you are currently enrolled in any of our BH2O water assistance programs, your discount may be extended for an additional year. For information on the Emergency COVID-19 Discount, click here and click here for information on the BH2O water assistance programs.
Process to Request New Water Services and Abandonments
In response to the COVID-19 pandemic, DPW has modified the process to open or close a water account and to request a new water meter. While many of our staff continue to work remotely, please submit requests via email: [email protected]. In addition, the Rates and Revenue section can be reached at 410-396-5533. For more information on new account procedures, please visit the following page.
200 Holliday St, First Floor, Room 8, Baltimore, MD 21202
Office Hours: Monday - Friday (8:30 A.M. to 4:30 P.M)
Phone Number: (410) 396-5398
Online Service Request Link:
How To Use Our New Customer Billing Portal
UTILITY BILLS AND COLLECTION INFORMATION
Our staff will NEVER ask you for your banking or payment information and will only advise you of a past due balance. Please be aware that there are a number of scammers who reach out to vulnerable residents asking for them to send money in order to 'correct' an outstanding water bill balance. The location of the Bureau of Revenue Collections is in the lobby of 200 Holliday Street Baltimore, MD 21202. If you have any questions on the validity of a call, please contact our Customer Support and Services Division at (410) 396-5398.
Water accounts are held in the name of the property owner on record with the State Department of Assessments and Taxation. Property owners can add an additional party as a bill recipient, however, the property owner is responsible for timely payment of bills.
If you are a tenant and your name is not on the water bill, our staff cannot provide you detailed information about the requested location. Please contact your landlord, management company, or if you have issues with your landlord, Maryland Legal Aid.
If you require an emergency water turn-off, please contact 311.
Bills are considered delinquent when an account has an unpaid balance of $250 or more and is two payment periods in arrears. Delinquent accounts can be subject to turn off of the water service after appropriate notice. City customers may qualify for one of the City’s payment assistance programs or may want to enter into a payment plan to bring their account into good standing.
If you have a question concerning your water bill, please Submit Your Question. You will receive an answer within 5 business days.