Water and Waste Water Billing Information

COVID-19 Emergency Discount
Water Billing to Resume May 8 Following COVID-19-related Delays

On April 22, Baltimore City Mayor Bernard. C. "Jack" Young announced that water billing will resume on Friday, May 8, 2020, and he also announced the new Emergency COVID-19 Discount.  Water billing has been delayed since March due to the coronavirus pandemic. Also, beginning May 8,  the Emergency COVID-19 Discount will provide water bill discounts to any Baltimore City water account holder who shows proof of unemployment. For information on the Emergency, COVID-19 Discount  Click here To view the Administrative Order implementing the Emergency COVID-19 Discount Click here

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Water Audit

Baltimore City is conducting a water audit to ensure that everyone is being fairly billed for their water usage. This involves a very small number of accounts out of over 400,000, but it is important that everyone is treated equitably. The audit should conclude in late spring

Customer Service 1
 
200 Holliday St, First Floor, Room 8, Baltimore, MD 21202
Office Hours: Monday - Friday (8:30 A.M. to 4:30 P.M)
Phone Number:  (410) 396-5398
 
 Ask a Question
Online Service Request Link:

 


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 How To Use Our New Customer Billing Portal

Watch the instructional video featured Here
Frequently Asked Questions (FAQs)


UTILITY BILLS AND COLLECTION INFORMATION

  • Our staff will NEVER ask you for your banking or payment information and will only advise you of a past due balance.  Please be aware that there are a number of scammers who reach out to vulnerable residents asking for them to send money in order to 'correct' an outstanding water bill balance.  The location of the Bureau of Revenue Collections is in the lobby of 200 Holliday Street Baltimore, MD 21202.  If you have any questions on the validity of a call, please contact our Customer Support and Services Division at (410) 396-5398.

  • Water accounts are held in the name of the property owner on record with the State Department of Assessments and Taxation.  Property owners can add an additional party as a bill recipient, however, the property owner is responsible for timely payment of bills. 

  • If you are a tenant and your name is not on the water bill, our staff cannot provide you detailed information about the requested location.  Please contact your landlord, management company, or if you have issues with your landlord, Maryland Legal Aid.

  • If you require an emergency water turn-off, please contact 311.

DELINQUENT BILLS

Bills are considered delinquent when an account has an unpaid balance of $250 or more and is two payment periods in arrears.  Delinquent accounts can be subject to turn off of the water service after appropriate notice.  City customers may qualify for one of the City’s payment assistance programs or may want to enter into a payment plan to bring their account into good standing. 

If you have a question concerning your water bill, please Submit Your Question. You will receive an answer within  5 business days.