The Baltimore City Department of Public Works (DPW) is reaching out to 566 customers who were sent erroneous inflated bills due to a problem with a software update.

Baltimore City Department of Public Works (DPW) Director Rudolph S. Chow, P.E., announced that beginning Saturday, January 21, DPW will offer personalized trainings to help customers better understand how to use the online Customer Self Service water bill information portal. 

As Baltimore City Department of Public Works (DPW) continues its transition to monthly billing, customers in the City will notice discounts in the first bills, which are beginning to go out