Now Available! Baltimore City Residents with Unpaid Water Bill Balances Can Sign Up for PromisePay Payment Plan

Green banner with DPW logo and text "Department of Public Works Press Release"

Baltimore City Department of Public Works (DPW) Director Jason W. Mitchell, Ed.D., is pleased to announce the launch of DPW's Water Affordability Portal, where Baltimore City residents with unpaid water bills can sign up for interest-free PromisePay payment plans and determine their eligibility for additional water affordability programs.

“We realize that some of our water customers have been impacted by rising inflation and the lingering effects of the COVID-19 pandemic. The PromisePay payment plan program offers affordable and flexible payment options for Baltimore City residential water customers facing unpaid water bills. The program allows customers to establish no-interest and no-fee payment plans to help them eliminate debt from unpaid water bills,” said Director Mitchell.

PromisePay offers affordable and convenient payment plans for Baltimore City residential customers with past due balances of $250 to $5,000. The PromisePay payment plans:

  • Are interest-free payment plans
  • Provide flexibility when you need it; and
  • Allow residents to pay off past-due charges

DPW Affordability Portal

The DPW Affordability portal also provides an easy-to-use screening tool to determine which affordability program residents may be eligible for, including the City of Baltimore’s Water4All Program and the State of Maryland’s Low Income Household Water Assistance Program. The Affordability Portal will quickly screen Baltimore City residents for eligibility and provide guidance on the application process.

“DPW’s Affordability Portal offers an easy-to-use, one-stop shop for DPW’s water assistance programs,” said Director Mitchell. “DPW is here to lend our residential water customers a hand when dealing with water bill debt.”

To access DPW’s Affordability Portal and sign up for a PromisePay payment plan to eliminate debt from unpaid water bills, Baltimore residential water customers should visit or contact PromisePay representatives at 410-779-9808.

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The Baltimore City Department of Public Works supports the health, environment, and economy of our City and region by cleaning our neighborhoods and waterways and providing its customers with safe drinking water and sustainable energy practices.