DPW to Implement Software Optimizing Water Billing Operations

Blue banner with text Baltimore City Dept of Public Works Press Release plus city seal & DPW logo

The Baltimore City Department of Public Works (DPW) announced today that its Water Billing Operations Division is implementing RouteSmart Software to enable DPW to optimize the City’s automated meter reading technology.

“The RouteSmart software will enable DPW to optimize the City’s automated meter technology by regrouping the way we collect our readings, record usage, and the order in which we issue bills to our customers,” said Acting DPW Director Matthew W. Garbark

DPW’s Customer Support and Services Division, which oversees the Department’s water bill operation, will begin implementing the RouteSmart software on Nov. 20, 2020.

During the software’s initial implementation, some Baltimore City customers may notice that water bill charges received after November 20 will cover a slightly shorter or longer billing period, less than 28 days or longer than 28 days.

This is a one-time billing change that will appear on water bills received after November 20.

To further inform City water customers, DPW is mailing a letter from Acting Director Garbark explaining the implementation of the RouteSmart software. Also, enclosed with the letter is a document answering frequently asked questions and an illustration of a sample bill.

For additional information, Baltimore City water customers can call 410-396-5398 to speak with a Customer Support and Services representative.


sample bill


FAQ Document


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The Baltimore City Department of Public Works supports the health, environment, and economy of our City and region by cleaning our neighborhoods and waterways and providing its customers with safe drinking water and sustainable energy practices.