DPW Customer Support and Services Walk-In Center Hours return to 8:30 a.m. – 4:30 p.m., weekdays

Dept. of Public Works press release header

The Baltimore City Department of Public Works today announced that the Customer Support and Services Walk-In Center, located in the Abel Wolman Municipal Building, will go back to regular working hours (8:30 a.m. – 4:30 p.m.) on Tuesday, October 15, 2019. This is the location where citizens can go to discuss water billing and related water utility matters.

Hours were extended in May to assist customers with transactions that were disrupted by a ransomware attack. Now that operations have returned to normal, the need for such hours is no longer required. The Call-Center, however, will keep its extended hours (7:00 a.m. – 7:00 p.m.) until further notice. The Call-Center can be reached at 410-396-5398.

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Contact

Jeffrey Raymond
410-545-6541
Kurt Kocher
410-545-6541
After hours, weekends, or holidays please call 410-396-3100 for the duty officer

The Baltimore City Department of Public Works supports the health, environment, and economy of our City and region by cleaning our neighborhoods and waterways and providing its customers with safe drinking water and sustainable energy practices.