Water Bill Assistance Program Applications Begin Monday, July 1

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Statement on Social Media Posts

The City recognizes that all employees have the protection guaranteed by the First Amendment to think or believe whatever they choose.  The reports in this instance show speech that is repugnant and hurtful to many people, but the Law Department has made it clear that such thoughts are protected.

Dept. of Public Works press release header

The Baltimore H2O Assists program, a sound and generous way of addressing the genuine concerns over water bill affordability, begins taking applications on Monday, July 1, 2019, at the Abel Wolman Building, located at 200 Holliday St., Room 8, Baltimore MD 21202. Customers enrolled in existing Senior Citizen or Hardship water billing assistance programs on June 1, 2019, are automatically enrolled in the BH2O Assists program.

Baltimore City Department of Public Works (DPW) designed the program – also known as BH2O Assists – so that it drives down a “typical” bill for a family of three from about $98 per month to about $61 per month. An additional credit – called BH2O Plus, for households at or below 50 percent of the Federal Poverty Guidelines – will cut the bill by another $21 per month.

BH2O Assists replaces the Senior Discount and Hardship programs, while expanding eligibility to more households. Qualifying customers who need help catching up on their bills may still be able to participate in the Low-Income Grant program. This is a payment-plan program that provides a $250 credit towards your unpaid balance.

Here are a few key facts about Baltimore H2O Assists:

  • Customers will be eligible if their income is at or below 175% of the Federal Poverty Guidelines, the same as household energy and other assistance programs.
  • BH2O Assists is proactive, so customers will be eligible BEFORE they fall behind on their bills, unlike the existing Low-Income Grant program.
  • Customers whose household size is just 1 or 2 persons will be eligible if their income is within the 3 person household amount ($37,328). This will ensure a LARGER, more expansive eligibility that helps the smallest households.
  • Eligibility for households larger than 3 people will be based on the Federal Poverty Guidelines.

Federal Poverty Guidelines for 2019

Household Size

50% Poverty Level

Poverty Level

175% Poverty Level









Each additional person

Add $2,210

Add $4,420

Add $7,735


  • Charges for water and sewer usage will get a 43% discount.
  • The Bay Restoration and Stormwater Remediation fees will not be applied.
  • Under the BH2O Plus Program, households whose income is at or below 50% of the Federal Poverty Level (currently $10,665 for a household of 3) will receive an annual credit of $257.  The credit will be applied over 12 months, so the impact would be about $21 per month.
  • BH2O Assists enrollment will last for 12 months. A reminder to re-enroll will be sent before the enrollment expires.

For more information, call the Customer Support and Services Division at 410-396-8963, or visit us at 200 Holliday Street, Room 8, where applications will be available. Answers to frequently asked questions are available here.


Jeffrey Raymond
Kurt Kocher
After hours, weekends, or holidays please call 410-396-3100 for the duty officer

The Baltimore City Department of Public Works supports the health, environment, and economy of our City and region by cleaning our neighborhoods and waterways and providing its customers with safe drinking water and sustainable energy practices.