Department of Public Works Offering More Help for More Customers with Baltimore H2O Assists
Wednesday May 15th, 2019
There’s a new way to make water bills more affordable for some of our customers who need help! Baltimore H2O Assists is a water billing support program that goes into effect July 1, 2019. Also known as BH2O Assists, it combines the best of existing assistance programs (rate reductions, fee waivers, income-based eligibility) and provides this help before customers fall behind on their bills. An added benefit, BH2O+, provides households whose income is at or below 50% of the Federal Poverty Level (currently $10,665 for a household of 3) a credit, set currently at $236, applied over 12 months. That builds in an extra level of affordability for the City’s neediest households. Here are a few key facts to know about BH2O Assists:
Mayor Bernard C. “Jack” Young also announced that independent reviewers will be available to work with customers on billing disputes that customers wish to escalate from DPW’s own bill review process. Further details about that program will be available soon. This chart is based on Federal Poverty Guidelines for 2019.
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James E. Bentley II 410-545-6541 | Jennifer Combs 410-545-6541 | |
After hours, weekends, or holidays please call 410-396-3100 for the duty officer |
The Baltimore City Department of Public Works supports the health, environment, and economy of our City and region by cleaning our neighborhoods and waterways and providing its customers with safe drinking water and sustainable energy practices.