Financial Assistance for Eligible Water Customers to Increase

Press Release

The Baltimore City Department of Public Works (DPW) will increase the amount of financial assistance offered to certain low-income City water customers, matching the upcoming adjustment in water and sewer rates.

Starting July 1, 2018, water/sewer charges will increase by 9.4 percent. This rate adjustment was part of a three-year rate package approved by the Board of Estimates in 2016, which includes adjustments to the infrastructure and account management fees on the monthly water bills. The increase in the amount of financial assistance available to eligible customers also starts July 1.

“Even as we spend billions to rebuild and improve our water and sewer infrastructure, DPW is committed to providing affordable water services for our customers,” said DPW Director Rudolph S. Chow, P.E. “That’s why we encourage City residents to find out if they are eligible for a financial assistance program and to let us know when they need help paying their bill.”

City residents are eligible to apply for the following assistance programs:

Low-Income Grant Program: Qualifying customers who pledge to make consistent payments on their outstanding bills receive a grant. The annual assistance grants for qualifying low-income customers will increase by 9.4 percent, rising to $236 from $216.

Senior Citizen Discount Program: City residents 65 and older whose annual income does not exceed $31,500 may apply for a discount of 43 percent off their water and sewer rates. That is up from the current $30,600 threshold. Seniors who receive the discount will be automatically enrolled in the hardship program that waives the Bay Restoration and Stormwater fee.

Water Bill Payment Plan: Customers have up to one year to pay a past due
amount on water/sewer bills.

To apply for a payment assistance program, City residents can call DPW’s Customer Support and Services Division at (410) 396-5398. Additional information is available on the DPW website: https://publicworks.baltimorecity.gov/Water-Billing-Programs-to-Assist-Residents.

Related Stories

Community Grants Available for Outreach and Greening Projects

The Baltimore City Department of Public Works (DPW) is pleased to announce a new grant opportunity in partnership with the Chesapeake Bay Trust to improve communities, reduce runoff, and enhance local natural resources. These projects can include green spaces, parks, tree canopies, and water bodies.

DPW Offices, Yards Closed for the July Fourth Holiday

The Baltimore City Department of Public Works (DPW) will be closed Independence Day, Wednesday, July 4. Trash and recycling WILL NOT BE COLLECTED on Wednesday, July 4. The make-up day for trash and recycling will be Saturday, July 7.

Sampling to Confirm Water Safety Begins

The Baltimore City Department of Public Works (DPW) is required by State and Federal laws to periodically test our drinking water for lead and copper residue. Baltimore initially was required to monitor at least 100 different taps once every year. Because the City’s water quality consistently exceeds the set standards, our lead and copper sampling frequency was reduced to 50 homes every three years.

Contact

Jeffrey Raymond
410-545-6541
[email protected]
Kurt Kocher
410-545-6541
[email protected]
Jennifer Combs
410-545-6541
[email protected]
After hours, weekends, or holidays please call 410-396-3100 for the duty officer

The Baltimore City Department of Public Works supports the health, environment, and economy of our City and region by cleaning our neighborhoods and waterways and providing its customers with safe drinking water and sustainable energy practices.