Baltimore City Department of Public Works Expedited Reimbursement Program Begins

Thursday Apr 5th, 2018

Press Release

Baltimore City Department of Public Works Director Rudolph S. Chow, P.E. today announced that a new Expedited Reimbursement Program for sewage backup cleaning and disinfection goes into effect this Friday, April 6, 2018. The program allows for reimbursement to residential customers for cleaning and disinfection costs associated with sewage backups caused by wet weather. Events that occurred before April 6, 2018 are not eligible.

-The Expedited Reimbursement Program is limited to capacity related sewage backups caused by wet weather only. Basement backups caused by water main breaks, clogged pipes, maintenance issues, or other non-wet weather issues are not eligible for this program.

-The Expedited Reimbursement Program is limited to residential customers within the limits of Baltimore City.

-This program is not a determination of liability.

-To qualify, a resident must notify the City (call 311 or go online) within 24 hours of the backup, and file an “Application for Expedited Reimbursement of Building Backup” within 90 days.

-The Expedited Program is administered by the DPW Office of Legal and Regulatory Affairs (OLRA).

-Applications will be accepted by email, U.S. Mail, or equivalent commercial delivery:

Baltimore City DPW
Office of Legal and Regulatory Affairs
Abel Wolman Municipal Building
200 Holliday Street
Baltimore, MD 21202
410-396-7755
[email protected]

-Applications are available online – https://publicworks.baltimorecity.gov/sewer-consent-decree/building-backups, in the DPW Customer Support and Services Walk-In Center at 200 Holliday Street, and upon request.

-Documentation of all cleanup/disinfection costs must be provided, and other requirements are posted with the application. The maximum reimbursement is $2,500 per event, and DPW will process applications within 60 days.

-For more information please go to publicworks.baltimorecity.gov, email [email protected], or call 410-396-7755 between 8:30 a.m. and 4:30 p.m.

-Residents can also file a claim with the Baltimore City Law Department for property damage and related claims.

Expedited Reimbursement Program

Spring has finally sprung! To mark the official start of spring, the Baltimore City Department of Public Works (DPW) is pleased to offer a springtime lineup of cleaning and greening opportunities. Baltimore City residents, neighborhood and civic groups are urged to sign up for the Mayor’s Spring Cleanup. An annual tradition, this year’s Spring Cleanup will take place on Saturday, April 27, from 9 a.m. to 1 p.m.

Don’t Pick Up These Hitchhikers: Zebra Mussels

Spring has arrived, which means more recreational activity at our three reservoirs: Liberty, Loch Raven, and Prettyboy. It also means taking extra steps to protect our drinking water from aquatic invaders: zebra mussels. The discovery of these tiny, non-native mollusks at a nearby quarry has resulted in costly eradication efforts.

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Contact

Jeffrey Raymond 410-545-6541 [email protected]	Kurt Kocher 410-545-6541 [email protected]	Jennifer Combs 410-545-6541 [email protected]
After hours, weekends, or holidays please call 410-396-3100 for the duty officer

The Baltimore City Department of Public Works supports the health, environment, and economy of our City and region by cleaning our neighborhoods and waterways and providing its customers with safe drinking water and sustainable energy practices.