Baltimore City Department of Public Works Expedited Reimbursement Program Begins

Thursday Apr 5th, 2018

Dept. of Public Works press release header

Baltimore City Department of Public Works Director Rudolph S. Chow, P.E. today announced that a new Expedited Reimbursement Program for sewage backup cleaning and disinfection goes into effect this Friday, April 6, 2018. The program allows for reimbursement to residential customers for cleaning and disinfection costs associated with sewage backups caused by wet weather. Events that occurred before April 6, 2018 are not eligible.

-The Expedited Reimbursement Program is limited to capacity related sewage backups caused by wet weather only. Basement backups caused by water main breaks, clogged pipes, maintenance issues, or other non-wet weather issues are not eligible for this program.

-The Expedited Reimbursement Program is limited to residential customers within the limits of Baltimore City.

-This program is not a determination of liability.

-To qualify, a resident must notify the City (call 311 or go online) within 24 hours of the backup, and file an “Application for Expedited Reimbursement of Building Backup” within 90 days.

-The Expedited Program is administered by the DPW Office of Legal and Regulatory Affairs (OLRA).

-Applications will be accepted by email, U.S. Mail, or equivalent commercial delivery:

Baltimore City DPW
Office of Legal and Regulatory Affairs
Abel Wolman Municipal Building
200 Holliday Street
Baltimore, MD 21202
410-396-7755
[email protected]

-Applications are available online – https://publicworks.baltimorecity.gov/sewer-consent-decree/building-backups, in the DPW Customer Support and Services Walk-In Center at 200 Holliday Street, and upon request.

-Documentation of all cleanup/disinfection costs must be provided, and other requirements are posted with the application. The maximum reimbursement is $2,500 per event, and DPW will process applications within 60 days.

-For more information please go to publicworks.baltimorecity.gov, email [email protected], or call 410-396-7755 between 8:30 a.m. and 4:30 p.m.

-Residents can also file a claim with the Baltimore City Law Department for property damage and related claims.

Expedited Reimbursement Program

The Baltimore City Department of Public Works (DPW) will update residents on work to comply with the Modified Consent Decree for the City’s sewer collection system. The annual meeting to discuss this is 6:00 p.m., Thursday, Jan. 23 at the Maryland Department of the Environment (MDE), 1800 Washington Blvd. in Baltimore. The meeting is free and the public is encouraged to attend.

City Holiday - Martin Luther King, Jr. Day Monday, January 20, 2020

Baltimore City Department of Public Works (DPW) Director Rudolph S. Chow, P.E., reminds everyone that Martin Luther King, Jr. Day, Monday, January 20, 2020, is a City holiday.

Water Main Breaks & Changing Temperatures Progress!

When our region goes through freeze and thaw cycles, especially when accompanied by heavy rain, the ground shifts and pipes break. Yesterday, we had over 25 broken mains to repair using our DPW crews and contractors for the work. As some mains were repaired, others broke, often many miles away. We kept at the repair work all night long.

Visit the Newsroom

Contact

Jeffrey Raymond 410-545-6541	Kurt Kocher 410-545-6541
After hours, weekends, or holidays please call 410-396-3100 for the duty officer

The Baltimore City Department of Public Works supports the health, environment, and economy of our City and region by cleaning our neighborhoods and waterways and providing its customers with safe drinking water and sustainable energy practices.