

NOTICE Effective Aug. 1, 2019: DPW is partnering with the City's Environmental Control Board to provide an independent review of water bill charges. For the regulations governing this new billing review process view the Regulations for Customers Services Document. |
A property owner may request the Department of Public Works to review the billing account to determine if the account is eligible for an adjustment.
View or print the Water and Sewer Adjustment Request form or download and mail the request to DPW Customer Support and Services Division, 200 Holliday St., First Floor, Room 8, Baltimore, MD 21202.
ADJUSTMENT REQUEST REQUIREMENTS
ADJUSTMENT REQUEST TYPES
ADJUSTMENT TYPES NOT CONSIDERED
ADJUSTMENT REQUEST SUBMISSION
Adjustment requests must be submitted using the “Water and Sewer Adjustment Request” form and returned to the Department of Public Works Customer Support and Services Division.
Email: DPW.Billing Department
Mail: DPW Customer Support and Services Division
200 Holliday St., Room 404
Baltimore, MD 21202
In-Person: DPW Customer Support and Services Division
200 Holliday St., First Floor, Room 8
Baltimore, MD 21202
ADJUSTMENT CALCULATION
This type of adjustment is limited to charges for WATER VOLUMETRIC CONSUMPTION ONLY.
EXCEPTION: To our most vulnerable property owners who are currently enrolled in our senior or hardship discount programs, an adjustment of the full overage of water usage is credited to the account.
Adjustment is calculated from the daily average consumption of water from the last billing period prior to the leak and is multiplied by the total days of service within the affected billing period. Fifty percent (50%) of the additional water usage is deducted from the amount owed.
Example:
Daily Average Consumption (DAC): | .16 CCF/Day |
Days in a billing period: | 30 days |
Average monthly consumption units: | 5 CCF |
Billed consumption units during affected billing period: | 50 CCF |
Difference between average bill CCF and affected bill CCF: | 45 CCF (50 CCF – 5 CCF) |
Adjustment (Non-Senior/Hardship Customer): | -22.5 CCF (50%: of overage: 45 CCF/2) |
Adjustment (Senior/Hardship Customer) | -45 CCF (100% of overage) |
This type of adjustment is limited to charges for WATER AND SEWER VOLUMETRIC CONSUMPTION ONLY.
Adjustment is calculated from the Daily Average Consumption of water from the last billing period prior to the leak and is multiplied by the total days of service within the affected billing period. The additional water and sewer volumetric charges are deducted from the amount owed.
ADJUSTMENT NOTIFICATION
If approved, the adjustment will appear on the water bill approximately 4 weeks after the request was received.
If an adjustment is NOT approved, the property owner will be notified as to the reason for the denial.