Baltimore City Department of Public Works (DPW) Director Rudolph S. Chow, P.E., is advising Baltimore City water customers to be aware that private entities are making the rounds to sell water filtration systems. Others are outright scams or attempts to enter your home.

Some residents in Baltimore report receiving post card notices asking them to allow someone into their home to discuss their water quality. These calls are not from DPW. The City’s water is of the highest quality and undergoes extensive testing to consistently meet or exceed all federal standards. The annual water quality report provides detailed data and is available to our water customers online, in newspapers, on social media, and at community meetings.

Last year, and again this month, a company has mailed or delivered postcards requesting to meet with residents.  In the past, impostors have misled citizens into letting them inside their homes by posing as DPW employees and saying they are checking on low water pressure, leaks, or other water-related problems. Once inside a home, they may distract the resident, steal items, and then flee. Citizens should be aware that impostors may wear what appears to be official looking clothing. These cards and calls may also be a way to gain entry into homes.

Citizens should remember the following:

• No DPW employee will come to your home unless you have requested assistance and an appointment has been made.
• DPW employees are not authorized to enter your home without your permission.
• Always ask to see a Baltimore City employee identification card, which includes a photograph.
• Don’t second guess yourself; promptly report any and all suspicious activity to the Police Department by dialing 911 immediately. 

For help with non-emergency questions about water or sewer related work, Baltimore City residents may call 311.  From outside the City, please call 410-396-5352.