In the Mail: Postcard for Baltimore City Water Customers Water Bills Set to Restart May 8  

Wednesday May 6th, 2020

Green banner with DPW logo and text "Department of Public Works Press Release"

Baltimore City Department of Public Works (DPW) water billing operations are on track to resume Friday, May 8.  It is important to note that every customer will not receive a bill on May 8 as water bills are mailed out in cycles by zip codes.

“To protect our DPW staff from COVID-19, we modified our processes to generate bills and provide customer service assistance while accommodating telework arrangements. Water meters have continuously and accurately registered water consumption during the period of billing interruption,” said Acting DPW Director Matthew W. Garbark.

The Postcard’s in the Mail

Set to start arriving this week, the postcard, “Understanding Your Water Bill,” will provide the following information:

  • Water bills will be larger than the normal amount, covering more than the usual 30-day period.
  • Late fees will be waived.
  • Water service is not being cut off due to lack of payment
  • Customer payment plans and/or water bill assistance are available.
  • DPW’s Customer Support and Services Division is available to answer questions and/or provide needed assistance at (410) 396-5398 or by email at dpw.billing@baltimorecity.gov .

Post card in the mail

Related Stories

NOW AVAILABLE: DPW’s 2023 Water Quality Report

Today, the Baltimore City Department of Public Works (DPW) is announcing that its 2023 Water Quality Report is available online. This annual report provides Baltimore City, Baltimore County, and Howard County residents with important information about where the City’s drinking water comes from, what chemicals it contains, and how it meets federal standards for tap water. In this report, DPW highlights our employees who monitor and treat the water from the City’s reservoirs, Loch Raven, Liberty, and Prettyboy, and take steps to safeguard the water throughout the distribution process.

DPW Offices, Sanitation Yards Closed on Independence Day , Thursday, July 4

The Baltimore City Department of Public Works (DPW) Acting Director Khalil Zaied reminds residents that Independence Day will be observed on Thursday, July 4, 2024. As a City-observed holiday, DPW offices and sanitation yards will be CLOSED. The Independence Day closure WILL impact weekly trash and recycling collections. Trash and recycling makeup day is Saturday, July 6, 2024. There will be NO street sweeping during the Independence Day closure.  

DPW Offices, Sanitation Yards Closed on Juneteenth City of Baltimore to Observe Juneteenth, Wednesday, June 19

The Baltimore City Department of Public Works (DPW) Acting Director Khalil Zaied reminds residents that Juneteenth will be observed on Wednesday, June 19, 2024. As a City-observed holiday, DPW offices and sanitation yards will be CLOSED. Trash and recycling collections WILL NOT take place on the Juneteenth holiday closure. The trash and recycling make-up day is Saturday, June 22. There will be NO street sweeping during the Juneteenth closure.

Visit the Newsroom