Water Billing Reviews

DPW Press Release

Program Provides Customers Independent Review of Bills

Several weeks ago, Mayor Young announced that the Baltimore City Department of Public Works (DPW) would be partnering with the City’s Environmental Control Board (ECB) to provide an independent review of billing disputes, using the ECB Hearing Officers.

Today, Director Rudolph S. Chow, P.E. presented the regulations, which will govern how such disputes will be considered and addressed. These regulations codify in one place not only the dispute process, but also outline the conditions under which charges for water, sewer, and storm water can be made.

The regulations are being promulgated under the authority granted DPW by the Baltimore City Annotated Code. They will take effect August 1, 2019, and will apply to water, wastewater, and/or storm water charges incurred on or after July 1, 2019.

In the vast majority of cases, water billing questions can be answered with a simple telephone call to 410-396-5398. Our Customer Support and Services Staff can usually pinpoint the cause of a concern very quickly. With the Customer Billing Portal, individuals can review their own water usage, and they may even be able to spot their own water use anomalies. For example: “I see on July 19th that I had very high water usage. Oh yes, now I remember, that is the day I left the hose running after filling the kiddie pool.” Or perhaps: “July 5th, that is when my sister and her five boys came to visit. They were constantly running water.”

If DPW suspects that there is an unusual amount of water being used at a property that cannot be accounted for, we can conduct a turn-off test to detect for leaks, or we can evaluate the meter for accuracy. Just call us at 410-396-5398 to request an investigation.

Even with all of this, there are times when a customer feels that they need to be heard about why their billing information is incorrect or why their bill should be adjusted. This is where the new Independent Review comes in.

The new program allows customers to make their case to DPW staff and supervision on an escalating scale. If they are not satisfied with the response/resolution on any level, they can make an appeal to the next level, and finally to the Environmental Control Board. Even the Environmental Control Board’s decision can be appealed to the Director of Public Works, and ultimately to the Circuit Court.

For additional information, and to access a copy of the full regulations, please click here.

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Update: DPW Announces Changes to the Solid Waste Continuity of Service Plan

Extended Hours and New Locations for Community Collection Recycling Centers

Baltimore City Department of Public Works (DPW) Acting Director Matthew W. Garbark today announced the findings of the assessment of the Community Collection Centers for recycling locations under the Solid Waste Continuity of Service Plan. Effective Monday, Sept. 14, the Community Collection Centers’ hours for all locations will be extended on Tuesdays and Thursdays, 7:00 a.m. to 6:00 p.m.  The Centers will continue to be open to City residents Mondays, Wednesdays and Fridays from 7:00 am to 3:00 pm for recycling drop-off.  The Citizens’ Convenience Drop-Off Centers’ hours will remain unchanged.

Labor Day Holiday Notice

Baltimore City Department of Public Works (DPW) Acting Director Matthew W. Garbark reminds citizens that Labor Day, Monday, September 7, is a City holiday. DPW offices and yards will be CLOSED.  

Recycling Community Collection Centers will not be open on Labor Day.

DPW Household Hazardous Waste Drop-Off Days are Friday - Saturday, Sept. 4 and 5

Baltimore City Department of Public Works Acting Director Matthew W. Garbark today reminds citizens that the Household Hazardous Waste Drop-Off event for September will occur on Friday and Saturday, September 4 and 5.  The event will be held from 9:00 a.m. until 7:00 p.m. on both days, September 4 and 5 at the Northwest Citizens' Convenience Center, located at 2840 Sisson Street. 

Residents who come to Household Hazardous Waste Drop-Off events are asked to wear a face covering and to stay inside their vehicles. 

Contact

Jennifer Combs
410-545-6541
Kurt Kocher
410-545-6541
After hours, weekends, or holidays please call 410-396-3100 for the duty officer

The Baltimore City Department of Public Works supports the health, environment, and economy of our City and region by cleaning our neighborhoods and waterways and providing its customers with safe drinking water and sustainable energy practices.