Baltimore City Department of Public Works (DPW) Director Rudolph S. Chow, P.E., is advising Baltimore City water customers to be aware that private individuals are making the rounds to either scam the public, or to sell them unnecessary water filtration systems.

Some residents in west Baltimore report phone calls from people asking them to allow someone into their home to discuss their water quality. These calls are not from the Baltimore City Department of Public Works and should be ignored.

Last year, a company mailed postcards requesting to meet with residents.  In the past, impostors have misled citizens into letting them inside their homes by posing as DPW employees and saying they are checking on low water pressure, leaks, or other water-related problems. Once inside a home, they distract the resident, steal items and then flee.  Citizens should be aware that imposters may wear what appears to be official looking clothing. These cards and calls may also be a way to gain entry into homes.

Citizens should remember the following:

• No DPW employee will come to your home unless you have requested assistance and an appointment has been made.
• DPW employees are not authorized to enter your home without your permission.
• Always ask to see a Baltimore City employee identification card, which includes a photograph.
• Report any and all suspicious activity to the Police Department by dialing 911 immediately. 

For help with non-emergency questions about water or sewer related work, Baltimore City residents may call 311.  From outside the City, please call 410-396-5352.