BALTIMORE H2O FAQs


Starting in July 2019, the Department of Public Works introduced Baltimore H2O (also known as “BH2O”) as its new water billing support program. BH2O combines the best of existing assistance programs – rate reductions, fee waivers, income-based eligibility – and provides help before customers fall behind on their bills. BH2O is divided into two categories: BH2O Assists and BH2O Plus.

Important FAQs BH2O Assists BH2O Plus

What are the program benefits?

  • Charges for water and sewer usage will be discounted by 43%.
  • The Bay Restoration and Storm water Remediation fees will not be applied.
  • This assistance will take about $40 off a “typical” residential bill; each customer will see different bills based on water consumption and meter size.
  • Charges for water and sewer usage will be discounted by 43%.
  • The Bay Restoration and Storm water Remediation fees will not be applied.
  • This assistance will take about $40 off a “typical” residential bill; each customer will see different bills based on water consumption and meter size.
  • BH20 Plus extends additional support to our most qualified customers by providing an additional yearly grant, set currently at $257. The grant will show up as a monthly credit of approximately $21.

Who is eligible?

  • Customers whose household income is at or below 175% of the Federal Poverty Guidelines.
  • Customers whose household size is from 1 to 3 persons are eligible if their income is at or below the 3 person household amount ($37,328).
  • There is no age restriction, and customers do not need to be behind on their bills before applying for/receiving assistance from BH20 Assists.
  • Residential customers must own the property, or have their landlord put their name on the bill.
  • Customers whose household income is at or below 50% of the Federal Poverty Guidelines.
  • There is no age restriction, and customers do not need to be behind on their bills before applying for/receiving assistance from BH20 Plus.
  • Residential customers must own the property, or have their landlord put their name on the bill.

Following the same guidelines as many other assistance programs, including home energy assistance, BH2O programs adhere to the Federal Poverty Guidelines. Please reference the Income Eligibility Chart below:

Household Size BH2O Assists
175% Poverty Level
BH2O Plus
50% Poverty Level

1-3

$37,328 $10,665
4 $45,063 $12,875

5

$52,798 $15,085

How do I obtain an application?
Applications can be picked up at the Baltimore City Department of Public Works, 200 Holliday Street, Room 8, Baltimore MD, 21202, Monday through Friday, 7:00 a.m. to 7:00 p.m., downloaded from the Department of Public Works website, or at local Community Action Partnership (CAP) Centers. A list of CAP Center locations can be found online at: www.bmorechildren.com/community-action-partnership

CAP Center Locations
Hours: Monday – Friday 8:30am to 4:30pm

Northern Community Action Partnership Center
5225 York Rd. 21212
410-396-6084

Northwest Community Action Partnership Center
3939 Reisterstown Road, 21215
443-984-1384

Southern Community Action Partnership Center
606 Cherry Hill Road, 21225
410-545-0900

Southeast Community Action Partnership Center
3411 Bank Street, 21213
410-545-6518

Eastern Community Action Partnership Center
1731 E. Chase Street, 21213
410-545-0136

How can I apply?
To apply, water bill customers can:

  • Download this application and mail-in a completed application to P.O Box 22586, Baltimore, MD 21233-9715 containing all required documentation OR
  • Complete and submit an application in-person at a local CAP Center

At this time, BH2O Assists Applications will not be accepted over the phone and as of August 7, 2019, Baltimore City Department of Public Works will no longer receive applications. In order for an application to be complete, all required documents must be submitted by mail or at a local CAP Center.

What documents are needed to apply?

  1. Copy of Water Bill with Applicant Name
  2. Photo ID
  3. Social Security Card for ALL Household members
  4. Proof of Household Income (examples below)
    • Current Pay Stubs
    • W2s, 1099, and/or Current Tax Return(s)
    • SSI Benefit Letters, Pension Statements, etc.
    • Unemployment Determination Letter
    • Verification of Medical Assistance, Food Stamps, or other Public Assistance
    • Program, SSI Benefit Notices
    • Verification of Eligibility for Social Security, Veterans/Social Security Disability Benefits
    • Notarized Statement of Non-Income (adults)
    • Notarized Statement of Non-Occupancy from Former Co-Owner or Additional Leaseholder

How long will it take to process my application?
We will begin processing applications on September 9, 2019. Subsidies will be retroactive to July 1, 2019. Please note that it may take 1 – 2 bill cycles to process your completed BH2O application and it may take up to two months to receive a water credit.