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600 Abel Wolman Municipal Building
Baltimore, MD 21202

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  • Call Center Wait Times May Temporarily Increase

    Published: October 30, 2014

    October 29, 2014 (BALTIMORE, MD) — The call center for the Customer Support and Services Division of the Baltimore City Department of Public Works is advising customers that call times are likely to be longer from Friday, Oct. 31, until Friday, Nov. 7. A renovation project aimed at expanding the call center, and allowing even better service for our customers, will displace more than half of the 14 representatives who take calls. When the work is done and service is fully restored on Nov. 7, there will be room for 22 representatives who will be able to better handle questions and co...

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