Discount Programs

Low Income Water Assistance Program

Faced With Turn-Off Or Delinquent Water Bill Account? Maybe We Can Help!

The cost of providing water to almost two million people each day is directly tied to the cost of fuel, electricity and federal mandates.

This means that some of our citizens with limited incomes are finding it harder to make ends meet. That is why Baltimore City is offering assistance to those who may be having problems paying their water bills.
Please contact your nearest Baltimore Community Action Center for more information on how we may be able to help you.”

Who is eligible?

  • You must be a Baltimore City resident, the utility account holder and receive your water bill directly from the City.
  • You must reside at the property on the account.
  • You must have received a delinquent, turn-off, or tax sale notice due to being in arrears.
  • You must not have an existing payment plan with the Department of Finance.
  • You must have verification documents for eligibility.

Once approved:

You must pledge to make consistent payments on your unpaid and current balance. You will receive a credit of $179.00.

You must meet the household income guidelines below:

Household Size Max. Monthly Income Max. Yearly Income 
1 $1,717 $20,598
2 $2,324 $27,878
3 $2,930 $35,158
4 $3,537 $42,438
5 $4,144 $49,718
6 $4,750 $56,998
For Each Additional Person, Add $607 $7,820

Baltimore City Community Action Partnership Centers

Southeast Community Action Center
Diann Baker, Director
3411 Bank Street
Baltimore, Maryland 21224
(410) 545-6518
Fax: (410) 545-6511
Eastern Community Action Center
Diane Nesbitt Jones, Manager
1400 East Federal Street
Baltimore, Maryland 21213
(410) 545-0136
Fax: (410) 727-1318
Northern Community Action Center
David Smith, Manager
5225 York Road
Baltimore, Maryland 21212
(410) 396-6084
Fax: (410) 545-7960
Southern Community Action Center 
Beulah McCain-Lucas, Manager
606 Cherry Hill Road
Baltimore, Maryland 21225
(410) 545-0900 
Fax: (410) 545-1702
Northwest District Community Action Center 
Diane Jones, Manager 
3939 Reisterstown Road
Room 105
Baltimore, Maryland 21215
(443) 984-1384
Fax: (410) 367-5609

Senior Citizen Water Discount Program

Respect and honor for Baltimore’s senior citizens…

means making sure that they are not overly-burdened when they are on a fixed income in their golden years.

It is all too true that making ends meet can be a problem and a worry for those who have given so much of themselves and who should be enjoying their retirement. Instead of stress we need to give back to those who raised us, taught us and protected us. So many seniors are still giving through mentoring, volunteering and sharing their joy of life. Now we can give back through our LOW INCOME SENIOR CITIZEN WATER DISCOUNT PROGRAM.

Who Can Apply?

Homeowners and tenants (whose lease holds them responsible for paying the water bill), can apply each year for the discount if they meet the following criteria:

  • The applicant must be a City of Baltimore resident who receives a water/sewer bill directly from the City.
  • The principal resident must be age 65 or older.
  • The combined gross household income must be $25,000 or less.
  • The applicant must certify that he/she is the property owner-of-record with the Maryland Department of Assessments and Taxation, or provide a lease showing his/her responsibility for paying water/sewer charges at that property.

What is the discount?

Those who qualify receive a 39% discount on their water, stormwater and sewer rates charged on each quarterly bill.

How can I apply?

Eligible senior citizens may apply at any of the Senior Community Centers listed on this brochure, or may call 311 or (410) 396-5398 to obtain an application, or can download it by clicking here. 

PLEASE NOTE: Only one water bill account per household is eligible to receive this discount.


In order to prove eligibility you will need to submit the following along with your application:

  • Proof of age (copy of Maryland Driver's License, State identification card or birth certificate).
  • Proof of property ownership or lease agreement showing that the tenant is responsible for water/sewer charges.
  • Proof of all income for the household such as current tax returns, 1099 statements, eligibility letters from Social
  • Security, Social Services or the Veterans Administration.
Senior Center Directory

Baltimore City Senior Centers serve as the focal point for services to seniors in the community while always striving to meet the physical, emotional and social needs of the seniors through programming and services that promote wellness, foster a sense of independence and self-worth, enhance the quality of life for all and promote a positive image of aging. CARE operates four public senior centers and provides funding to 10 privately owned senior centers.

Action in Maturity, Inc. (AIM) 
Pat Chalfant, Director 
3900 Roland Avenue 
Baltimore, MD 21211 
Phone: (410) 889-7915 
Fax: (410) 889-7921
Allen Senior Center 
Rita Arrington, Project Director 
1404 S. Charles Street 
Baltimore, MD 21230 
Phone: (410) 685-6224 
Fax: (410) 685-6225
Cherry Hill Senior Life Center 
Robin Rich, Center Director 
606 Cherry Hill Road - Suite 201 
Baltimore, MD 21225 
Phone: (410) 354-5101 
Fax: (410) 354-5103
Forest Park Senior Center 
Doris Brightful, Project Director 
4801 Liberty Heights Avenue 
Baltimore, MD 21207 
Phone: (410) 466-2124 
Fax: (410) 466-2154
Harford Senior Center 
Curleen Davis, Project Director 
4920 Harford Road 
Baltimore, MD 21214 
Phone: (410) 426-4009 
Fax: (410) 426-4081
Hatton Senior Center 
Elaine Hall, Senior Center Manager
2825 Fait Avenue 
Baltimore, MD 21224 
Phone: (410) 396-9025 
Fax: (410) 545-7891
Greenmount Senior Center 
Kimo Nam, Project Director 
425 E. Federal Street 
Baltimore, MD 21202 
Phone: (410) 396-3552 
Fax: (410) 625-0493
John Booth Senior Center
Rosalee Velenovsky, 
Senior Center Manager
229-1/2 S. Eaton Street
Baltimore, MD 21224
Phone: (410) 396-9202
Fax: (410) 675-0383
Edward A. Myerberg Senior Center 
Linda Trope, Project Director 
3101 Fallstaff Road 
Baltimore, MD 21209 
Phone: (410) 358-6856 
Fax: (410) 358-1816
Oliver Senior Center 
Karen Wheeler, Senior Center Manager
1700 N. Gay Street 
Baltimore, MD 21213 
Phone: (410) 396-3861
Fax: (410) 545-6239
Sandtown-Winchester Senior Center 
Mary Parker-Collins, Senior Center Manager 
1601 N. Baker Street 
Baltimore, MD 21217 
Phone: (410) 396-7724 
Fax: (410) 462-2469
Senior Network of North Baltimore 
Jim Williams, Director 
5828 York Road 
Baltimore, MD 21212 
Phone: (410) 323-7131 
Fax:   (410) 323-4409
Southwest Senior Center
Susan Patry, Project Director
1200 W. Baltimore St
Baltimore, MD 21223 
Phone: (410) 454-1083
Fax: (410) 576-0782
Waxter Center for Senior Citizens 
Kenya B. Cousin - Senior Center Manager
1000 Cathedral Street 
Baltimore, MD 21201 
Phone: (410) 396-1324 
Fax: (410) 396-1330
Zeta Center for Healthy and Active Aging
4501 Reisterstown Road
Baltimore, MD 21215
Phone: (410) 396-3535
Fax: (410) 466-1864
Center Manager: Leslie Yancey