Low-Income Water Bill Assistance Program

DPW offers the Low-Income Water Bill Assistance Program to help Baltimore City residents who have fallen behind with water bill payments.  Those enrolled in the income-based program will receive a $250 grant toward their outstanding balance, and agree to make monthly payments toward this balance.

Applications may be mailed to you by calling 410-396-5398, and are available at the nearest Community Action Partnership Center, listed at the bottom of this page.

Who is eligible?  

  • The applicant must be a Baltimore City resident, the water utility account holder, and receive their water bill directly from the City.
  • The applicant must reside at the property on the account.
  • The applicant must have received a delinquent, turn-off, or tax sale notice due to their account being in arrears.
  • The applicant must not have an existing payment plan.
  • The applicant must provide verification documents.
  • They must meet the gross income criteria below:

*This chart is based on Federal Poverty Guidelines for 2019.

Household Size 50% Poverty Level Poverty Level 175% Poverty Level
1-3 $10,665 $21,330 $37,328
4 $12,875 $25,750 $45,063
5 $15,085 $30,170 $52,798
Each additional person Add $2,210 Add $4,420 Add $7,735

Once approved you must pledge to make consistent payments to your unpaid and current balance.  You will receive a credit of $250.

What happens after I am approved?

water approval

If approved the applicant must pledge to make consistent payments on the unpaid and current balance in order to receive a one-time credit of $250.00.  The credit is used to reduce the down payment requirement needed to be set-up on a payment arrangement.

Baltimore Housing Community Action Centers 

Southeast Community Action Center
Adongo Matthews, Manager 3411 Bank Street
Baltimore, Maryland 21224
Fax: 410-276-1804


Northern Community Action Center
Fernando Moore, Manager
5225 York Road
Baltimore, Maryland 21212
Fax: 410-545-7960

Eastern Community Action Center
Diane Nesbitt, Manager
1731 E. Chase St.
Baltimore, Maryland 21213

Fax: 410-727-1318



Northwest District Community Action Center 

Desiree Mack, Manager
3939 Reisterstown Road
Suite 105 

Baltimore, Maryland 21215
Fax: 410-367-1896

Southern Community Action Center
Natalie McCabe, Manager
606 Cherry Hill Road, 2nd Floor
Baltimore, Maryland 21225 410-545-0900
Fax: 410-545-1702