DPW Customer Walk-In Center Hours Return to 8:30 a.m. - 4:30 p.m.

Tuesday, October 15, 2019 - 8:30am

On Tuesday, Oct. 15, 2019, DPW's Customer Support and Services  walk-in center's hours of operation will return to 8:30 a.m. – 4:30 p.m., ending the extended hours that had been place since the May ransomware attack.

The Customer Support and Services walk-in center is located at  200 Holliday St., Room 8.  Customers can continue to reach the DPW Customer Services call-in center from 7:00 a.m. to 7 p.m. at (410) 396-5398. 

The City’s Bureau of Revenue accepts in-person water bill payments from 8:30 a.m. to 4:30 p.m. (Monday-Friday) at the Abel Wolman Municipal Building, 200 Holliday St, and customers can pay bills online at

Water billing for Baltimore City and Baltimore County customers resumed on August 7, 2019, marking an end to the disruption caused by a ransomware attack that began May 6. Customers received  bills that cover water/sewer/storm water charges for April, May, June, and July in Baltimore City, and water charges for Baltimore County.



Baltimore City Department of Public Works
200 Holliday Street
Baltimore, MD 21202